What to Know Before You Buy

1, About Shipping

We ship to most countries worldwide, including:

Handling time:
Will ship within 3-7 business days of receiving cleared payment.

Shipping address: Please provide the correct shipping address. If you are paying via PayPal, we will deliver the goods to the shipping address in your PayPal account. Please check if it is correct. (also requires your Tel or mobile number)

Expected delivery time:

Economy Shipping from China:

Shipping Costs:

If your country is not listed, we are currently unable to ship batteries to that destination, or contact us for a shipping quote.

Tracking website: https://www.17track.net/en

🛡️ Route Shipping Protection

We now offer Route Shipping Protection at checkout. For a small fee, you can protect your order against:

• Loss or damage during transit
• Theft of your package

If any of these occur, you’re eligible for a refund or replacement. This protection is provided by Route, a trusted third-party service.

Simply check the box at checkout to add it. Learn more at route.com.

2, About Tax (VAT/IOSS/CPF)

This price does not include tax. If your country’s customs requires Tax payment (VAT/IOSS), you will need to pay it directly to your customs authority.

Buyers from Brazil, please indicate the recipient’s CPF, when placing an order, as it is required for Brazilian customs and shipping. Thanks !

Buyers from Norway also need to provide the recipient’s tax number as required by Norwegian customs.

3, About Payment

A, PayPal (Accepts Debit or Credit Card)

No PayPal account? Pay with Debit or Credit Card. At checkout, Select PayPal, click the gold “PayPal” button, then on the next page click “Pay with Debit or Credit Card” -no sign-up needed.

Paypal (Please offer your correct shipping address in your paypal)

Why Paying with PayPal?

(1) Payment is traceable. You can trace the status of your payment using your PayPal account.
(2) Payment does not require you to use your credit card online (you can transfer directly from your bank account).
(3) PayPal will protect your personal details if you choose to pay by credit card.

B, Bank Transfer/Western Union

Bank Transfer: Bank details will be sent via email after order placement. Please include your name, Invoice Number (Order number), and product name in the memo, and send us the payment receipt.

Western Union: Contact us directly for the dedicated account information.

4, Hassle-Free Returns & Warranty

⭐ Served Thousands on eBay

Our eBay Heritage

Before launching Qingsm Tech, we built our reputation on eBay. Our store (Username: wm987217222_0) has been active since May 2016, earning:

• Top-rated seller status — eBay’s mark of excellence
• 100% positive feedback over the last 12 months
• Thousands of satisfied customers worldwide

We have now transitioned to our own online store to provide better service, competitive pricing, and a more seamless shopping experience. Our eBay history stands as a testament to our commitment to quality and customer satisfaction.

👉 View our eBay feedback profile

✅ Why Our Warranty Stands Out

Unlike marketplace sellers with short buyer protection windows, we handle claims directly — no automated disputes, no endless back-and-forth.

All our batteries are built to last and go through strict quality testing before shipment. However, due to the consumable nature of batteries and the impact of usage habits, we offer a 90-day warranty – which is standard in the industry.

Here’s our simple and fair policy:

🔋 90-Day Performance Warranty (Defective or Faulty Items)

If your battery fails due to a manufacturing defect within 90 days, we’ll work with you to find the best solution. Depending on the situation, here’s what we can do:

🔋 90-Day Warranty from delivery — This is the industry standard for replacement batteries. Batteries are consumable products; normal performance degradation over time (such as gradual capacity loss) is not covered under warranty. Our warranty covers manufacturing defects only, not natural wear and tear.

To start a warranty claim, simply email us at philzou@iytome.com with:

• Your order number
• A brief description of the issue
• Photos or a video as proof

We’ll respond within 24 hours to sort everything out.

 30-Day Change of Mind Returns (Non-defective Items)

If you change your mind, you can return the battery within 30 days of delivery for a refund – as long as it’s unopened and in its original packaging.

• We’ll refund the product cost, but shipping charges are non-refundable.
• Buyer is responsible for the return shipping cost.

Refunds will be processed within 30 days after we receive and inspect the returned item.

Refund processing note: The 30 days refer to the time we take to issue the refund from our end. Once issued, the time for the funds to appear in your account depends on your payment provider (e.g., PayPal or credit card issuer). For PayPal transactions, please refer to PayPal’s refund processing timelines in their user agreement.

⚠️ Important Note for Returns by Mail

Since batteries are classified as special or hazardous goods, please check with your local carrier (e.g., USPS, FedEx, DHL) before returning to ensure they can ship batteries. We are not responsible for shipments refused by the carrier.

📝 How to Start a Return

For any return or warranty request, just email us at philzou@iytome.com with your order number and reason.

Note: This policy applies only to products purchased directly from battery.qingsm.tech.