What to Know Before You Buy

✅ Condition: Brand New – Never used, premium quality	✅ 90-Day Warranty – Hassle-free replacement
✅ CE / RoHS / UN38.3 Certified – Safety tested	✅ PayPal Buyer Protection included – Secure checkout

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1, About Shipping

We ship to most countries worldwide, including:

Continent / Region	Countries
🌎 North America	USA, Canada, Mexico
🌍 Europe	Ireland, Austria, Belgium, Poland, Denmark, Switzerland, Portugal, Norway, Slovakia, Spain, Hungary, Italy, Czech Republic, Luxembourg, Netherlands, Finland, Estonia, Croatia, Latvia, Lithuania, Romania, Sweden, Slovenia, Cyprus, Germany, France, United Kingdom, Greece
🌏 Asia & Pacific	South Korea, Japan, Australia, New Zealand, Israel, Malaysia, Singapore, Thailand, Philippines, Kazakhstan, United Arab Emirates, Saudi Arabia, Vietnam
🌎 South America	Chile, Peru, Colombia, Brazil

Handling time:
Will ship within 3-7 business days of receiving cleared payment. 

Shipping address: Please provide the correct shipping address. If you are paying via PayPal, we will deliver the goods to the shipping address in your PayPal account. Please check if it is correct. (also requires your Tel or mobile number)

Expected delivery time:

Economy Shipping from China:

📦 **Note:** Since batteries are classified as special or hazardous goods, they cannot be shipped via standard courier services and must be sent through specialized shipping channels. This may affect delivery times, but ensures safe and compliant transport.

Countries	Estimated Delivery Time
To USA:	Usually, it takes 8-30 days.
To Brazil:	Usual 25-60 days. However, please note that Brazilian customs can occasionally cause delays of up to 80 days or more. We appreciate your understanding.
To Austria, Belgium, Denmark, France, Hungary, Ireland, Italy, Luxembourg, Poland, Portugal, Slovakia, Spain, Sweden, Netherlands, Czech Republic, Canada, United Kingdom (UK), Australia, Germany, Greece:	Usually, it takes 25-60 days.
To Croatia, Finland, Romania, Slovenia, Lithuania:	Usually, it takes 35-75 days.
To other countries:	Usually takes 30-90 days.

Shipping Costs:

Country / Region	Freight
United States	$7.80
Canada	$6.80
Mexico	$10.00
Ireland, Austria, Belgium, Poland, Denmark, Switzerland, Portugal, Norway, Slovakia, Spain, Hungary, Italy, Czech Republic, Luxembourg, Netherlands, Finland, Estonia, Croatia, Latvia, Lithuania, Romania, Sweden, Slovenia, Cyprus	$8.00
Germany, France, United Kingdom (UK), Greece	$6.50
South Korea, Japan, Australia, New Zealand, Israel, Malaysia, Singapore, Thailand, Philippines, Kazakhstan	$7.50
United Arab Emirates, Saudi Arabia, Vietnam, Chile, Peru, Colombia, Brazil	$18.00

For countries not listed above, shipping costs will be calculated at checkout. Please proceed to checkout or contact us for a shipping quote.

Tracking website: https://www.17track.net/en

🛡️ Route Shipping Protection

We now offer Route Shipping Protection at checkout. For a small fee, you can protect your order against:

• Loss or damage during transit
• Theft of your package

If any of these occur, you’re eligible for a refund or replacement. This protection is provided by Route, a trusted third-party service.

Simply check the box at checkout to add it. Learn more at route.com.

👉 Looking for a specific battery? Check out our bestsellers:

• For Honor Magic 2
• For Samsung Note 10 5G

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2, About Tax (VAT/IOSS/CPF)

This price does not include tax. If your country’s customs requires Tax payment (VAT/IOSS), you will need to pay it directly to your customs authority.

Buyers from Brazil, please indicate the recipient’s CPF, when placing an order, as it is required for Brazilian customs and shipping. Thanks !

Buyers from Norway also need to provide the recipient’s tax number as required by Norwegian customs.

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3, About Payment

Paypal (Please offer your correct shipping address in your paypal)

Why Paying with PayPal?

(1)  Payment is traceable. You can trace the status of your payment using your PayPal account.
(2)  Payment does not require you to use your credit card online (you can transfer directly from your bank account).
(3)  PayPal will protect your personal details if you choose to pay by credit card.

Wire transfer：DBS Bank (Hong Kong) Limited

Western Union （Please contact us）

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4, Hassle-Free Returns & Warranty

⭐  Served Thousands on eBay

Our eBay Heritage

Before launching Qingsm Tech, we built our reputation on eBay. Our store (Username: wm987217222_0) has been active since May 2016, earning:

• Top-rated seller status — eBay’s mark of excellence
• 100% positive feedback over the last 12 months
• Thousands of satisfied customers worldwide

We have now transitioned to our own online store to provide better service, competitive pricing, and a more seamless shopping experience. Our eBay history stands as a testament to our commitment to quality and customer satisfaction.

👉 [View our eBay feedback profile] (https://www.ebay.com/fdbk/feedback_profile/wm987217222

All our batteries are built to last and go through strict quality testing before shipment. However, due to the consumable nature of batteries and the impact of usage habits, we offer a 90-day warranty – which is standard in the industry.

Here’s our simple and fair policy:

🔋 90-Day Performance Warranty (Defective or Faulty Items)

If your battery fails due to a manufacturing defect within 90 days, we’ll work with you to find the best solution. Depending on the situation, here’s what we can do:

To start a warranty claim, simply email us at philzou@iytome.com with:

• Your order number
• A brief description of the issue
• Photos or a video as proof

We’ll respond within 24 hours to sort everything out.

📦 7-Day Change of Mind Returns (Non-defective Items)

If you change your mind, you can return the battery within 7 days of delivery for a refund – as long as it’s unopened and in its original packaging.

• We’ll refund the product cost, but shipping charges are non-refundable.
• Buyer is responsible for the return shipping cost.

⚠️ Important Note for Returns by Mail

Since batteries are classified as special or hazardous goods, please check with your local carrier (e.g., USPS, FedEx, DHL) before returning to ensure they can ship batteries. We are not responsible for shipments refused by the carrier.

📝 How to Start a Return

For any return or warranty request, just email us at philzou@iytome.com with your order number and reason.

Note: This policy applies only to products purchased directly from battery.qingsm.tech.