What to Know Before You Buy
1, About Shipping
We ship to most countries worldwide, including:
| Continent / Region | Countries |
|---|---|
| 🌎 North America | USA, Canada, Mexico |
| 🌍 Europe | Bulgaria, Ireland, Austria, Belgium, Poland, Denmark, Switzerland, Portugal, Norway, Slovakia, Spain, Hungary, Italy, Czech Republic, Luxembourg, Netherlands, Finland, Estonia, Croatia, Latvia, Lithuania, Romania, Sweden, Slovenia, Cyprus, Germany, France, United Kingdom, Greece |
| 🌏 Asia & Pacific | South Korea, Japan, Australia, New Zealand, Israel, Malaysia, Singapore, Thailand, Philippines, Kazakhstan, United Arab Emirates, Saudi Arabia, Vietnam |
| 🌎 South America | Chile, Peru, Colombia, Brazil |
Handling time:
Will ship within 3-7 business days of receiving cleared payment.
Shipping address: Please provide the correct shipping address. If you are paying via PayPal, we will deliver the goods to the shipping address in your PayPal account. Please check if it is correct. (also requires your Tel or mobile number)
Expected delivery time:
Economy Shipping from China:
📦 **Note:** Batteries are classified as hazardous goods and must be shipped via specialized channels, which may take slightly longer than standard couriers. Please note that delivery times are estimates; actual delivery may be affected by customs clearance, weather, or other unforeseen circumstances. Thank you for your understanding.
| Countries | Estimated Delivery Time |
|---|---|
| To USA: | Usually, it takes 8-15 days. |
| To Brazil: | Usual 25-60 days. However, please note that Brazilian customs can occasionally cause delays of up to 80 days or more. We appreciate your understanding. |
| To Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, United Kingdom (UK): | Usually, it takes 18-30 days. |
| To Bulgaria, Croatia, Finland, Romania, Slovenia, Lithuania: | Usually, it takes 30-50 days. |
| To Mexico: | Usually takes 30-60 days. |
Shipping Costs:
| Country / Region | Freight |
|---|---|
| United States | $7.80 |
| Canada | $6.80 |
| Mexico | $10.00 |
| Ireland, Austria, Belgium, Poland, Denmark, Switzerland, Portugal, Norway, Slovakia, Spain, Hungary, Italy, Czech Republic, Luxembourg, Netherlands, Finland, Estonia, Croatia, Latvia, Lithuania, Sweden, Slovenia, Cyprus | $8.00 |
| Germany, France, United Kingdom (UK), Greece | $6.50 |
| Bulgaria, Romania | $14.00 |
| South Korea, Japan, Australia, New Zealand, Israel, Malaysia, Singapore, Thailand, Philippines, Kazakhstan | $7.50 |
| United Arab Emirates, Saudi Arabia, Vietnam, Chile, Peru, Colombia, Brazil | $18.00 |
If your country is not listed, we are currently unable to ship batteries to that destination, or contact us for a shipping quote.
Tracking website: https://www.17track.net/en
### 🛡️ Shipping Protection
We offer our own Shipping Protection at checkout for just **$1.00**.
For a small fee, you can protect your order against:
– Loss or damage during transit
– Theft of your package
If any of these occur, we will handle it directly and send you a replacement.
Simply check the box at checkout to add it. You may also skip protection (no coverage).
2, About Tax (VAT/IOSS/CPF)
This price does not include tax. If your country’s customs requires Tax payment (VAT/IOSS), you will need to pay it directly to your customs authority.
🇪🇺
Additional EU Customs Fee
For orders shipped to EU countries, a flat fee of $4.00 (approx. €3.50) will be added at checkout. This fee covers the fixed customs tariff, handling, and payment processing costs required under new EU regulations effective July 1, 2026. The amount is collected on behalf of customs and logistics partners.
Buyers from Brazil, please indicate the recipient’s CPF, when placing an order, as it is required for Brazilian customs and shipping. Thanks !
Buyers from Norway also need to provide the recipient’s tax number as required by Norwegian customs.
3, About Payment
PayPal (Accepts Debit or Credit Card)
No PayPal account? Pay with Debit or Credit Card directly. At checkout, Select PayPal, click the gold “PayPal” button, then on the next page click “Pay with Debit or Credit Card” -no sign-up needed.
Paypal (Please offer your correct shipping address in your paypal)
Why Paying with PayPal?
(1) Payment is traceable. You can trace the status of your payment using your PayPal account.
(2) Payment does not require you to use your credit card online (you can transfer directly from your bank account).
(3) PayPal will protect your personal details if you choose to pay by credit card.
4, Hassle-Free Returns & Warranty
✅ Why Our Warranty Stands Out
Unlike marketplace sellers with short buyer protection windows, we handle claims directly — no automated disputes, no endless back-and-forth.
| Compare | ✅ Qingsm Tech | ⚠️ eBay / AliExpress |
|---|---|---|
| Warranty Period | 90 days from delivery | 15-30 days from order confirmation |
| When It Starts | 📦 Upon delivery | ⚠️ Upon order confirmation (even before you receive it) |
| Claims Handling | We do it directly — email us | Automated dispute system, seller dependent |
| After Window Expires | Still can contact us for support | No recourse, seller can ignore you |
All our batteries are built to last and go through strict quality testing before shipment. However, due to the consumable nature of batteries and the impact of usage habits, we offer a 90-day warranty – which is standard in the industry.
Here’s our simple and fair policy:
🔋 90-Day Performance Warranty (Defective or Faulty Items)
If your battery fails due to a manufacturing defect within 90 days, we’ll work with you to find the best solution. Depending on the situation, here’s what we can do:
| Option | What You Do | What We Do | Shipping Responsibility |
|---|---|---|---|
| Option A Refund with return |
Return the defective battery | Issue full refund for product cost | You pay return shipping; we pay original shipping |
| Option B Partial refund without return |
Keep the defective battery | Issue partial refund (e.g., 30–50% of product cost) depending on issue | No shipping involved (you keep the battery) |
| Option C Replacement with return |
Return the defective battery | Send you a new replacement battery | You pay return shipping; we cover shipping for replacement |
| Option D Replacement without return |
Keep the defective battery | Send you a new replacement battery | You pay a partial product cost (e.g., 30–50%) or shipping fee, depending on situation |
🔋 90-Day Warranty from delivery — This is the industry standard for replacement batteries. Batteries are consumable products; normal performance degradation over time (such as gradual capacity loss) is not covered under warranty. Our warranty covers manufacturing defects only, not natural wear and tear.
To start a warranty claim, simply email us at philzou@iytome.com with:
- Your order number
- A brief description of the issue
- Photos or a video as proof
We’ll respond within 24 hours to sort everything out.
30-Day Change of Mind Returns (Non-defective Items)
If you change your mind, you can return the battery within 30 days of delivery for a refund – as long as it’s unopened and in its original packaging.
- We’ll refund the product cost, but shipping charges are non-refundable.
- Buyer is responsible for the return shipping cost.
Refunds will be processed within 30 days after we receive and inspect the returned item.
Refund processing note: The 30 days refer to the time we take to issue the refund from our end. Once issued, the time for the funds to appear in your account depends on your payment provider (e.g., PayPal or credit card issuer). For PayPal transactions, please refer to PayPal’s refund processing timelines in their user agreement.
⚠️ Important Note for Returns by Mail
Since batteries are classified as special or hazardous goods, please check with your local carrier (e.g., USPS, FedEx, DHL) before returning to ensure they can ship batteries. We are not responsible for shipments refused by the carrier.
📝 How to Start a Return
For any return or warranty request, just email us at philzou@iytome.com with your order number and reason.
Note: This policy applies only to products purchased directly from battery.qingsm.tech.