Refund and Returns Policy
All our batteries are built to last and go through strict quality testing before shipment. However, due to the consumable nature of batteries and the impact of usage habits, we offer a 90-day warranty – which is standard in the industry.
Here’s our simple and fair policy:
🔋 90-Day Performance Warranty (Defective or Faulty Items)
If your battery fails due to a manufacturing defect within 90 days, we’ll work with you to find the best solution. Depending on the situation, here’s what we can do:
| Option | What You Do | What We Do | Shipping Responsibility |
|---|---|---|---|
| Option A Refund with return |
Return the defective battery | Issue full refund for product cost | You pay return shipping; we pay original shipping |
| Option B Partial refund without return |
Keep the defective battery | Issue partial refund (e.g., 30–50% of product cost) depending on issue | No shipping involved (you keep the battery) |
| Option C Replacement with return |
Return the defective battery | Send you a new replacement battery | You pay return shipping; we cover shipping for replacement |
| Option D Replacement without return |
Keep the defective battery | Send you a new replacement battery | You pay a partial product cost (e.g., 30–50%) or shipping fee, depending on situation |
If you purchased Route Shipping Protection and your order is lost, damaged, or stolen, please file a claim directly with Route at https://route.com/ or use their app.
To start a warranty claim, simply email us at philzou@iytome.com with:
- Your order number
- A brief description of the issue
- Photos or a video as proof
We’ll respond within 24 hours to sort everything out.
📦 7-Day Change of Mind Returns (Non-defective Items)
If you change your mind, you can return the battery within 7 days of delivery for a refund – as long as it’s unopened and in its original packaging.
- We’ll refund the product cost, but shipping charges are non-refundable.
- Buyer is responsible for the return shipping cost.
Refunds will be processed within 7 business days after we receive and inspect the returned item.
Refund processing note: The 7 business days refer to the time we take to issue the refund from our end. Once issued, the time for the funds to appear in your account depends on your payment provider (e.g., PayPal or credit card issuer). For PayPal transactions, please refer to PayPal’s refund processing timelines in their user agreement.
⚠️ Important Note for Returns by Mail
Since batteries are classified as special or hazardous goods, please check with your local carrier (e.g., USPS, FedEx, DHL) before returning to ensure they can ship batteries. We are not responsible for shipments refused by the carrier.
📝 How to Start a Return
Return Address: After you contact us, we will provide you with the correct return shipping address based on your location and the specific product.
For any return or warranty request, just email us at philzou@iytome.com with your order number and reason.
Note: This policy applies only to products purchased directly from battery.qingsm.tech.